ratnabhandar.com offers you a very easy and simple 15 days (From the date of receipt as shown by the courier record) 100% money back and replacement policy.

1. If the goods are returned within 15 days of receipt without breaking the seal or any damages done to the final packing it will be covered under 100% money back guarantee.

(Note: You can get full view of the purchased stone without breaking final packing)

2. It is to be very clear that 100% money back policy is only meant for the net actual amount received by us from the sale of the goods excluding Vat charges, payment gateway processing fee and certification charges etc. (Note: Payment gateway charges are not applied on cash on delivery)
3. Once order is placed it cannot be cancelled without proper intimation and after dispatch.
4. By any chance, you find your product does not match to what it has been shown/ described, return it to us and we will refund your payment. It is that simple no exception, no discussion, no delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and without the final security tag broken.
5. Our inspection period 7(seven) Days starts from the day we receive the gems stone.
6. The returned product should be accompanied with original certificate, original/copy of invoice, packing, documentation, lab certificates, discount coupons, etc.
7. Return shipment and handling expenses is customer’s cost.
8. Return payment will take 7days (working) to process. Please note that the credit card company/ banks may take another week to reflect that in your account.
9. If not returned within 15(fifteen) days of receipt it will be treated under buyback and replacement policy.
10. On “store” credit, gateway charges will not be deducted. Here “store” means the amount credited against a return of gemstone and has not be taken by customer and retain with us for future purchase by the customer when he decide to purchase. You will get the information of the amount “store” by SMS and mail.
11. The refund will be made by cheque or through net transfer by Bank.
12. Please see “Terms & Condition” for more details.

REPLACEMENT POLICY

1. Customer must return the gem stone with all objects that accompanied the gem stone like its certificate, invoicing, packing, documentation, discount coupons, etc. to avail buyback facility.
2. The buyback policy is only applicable for the gem stone purchased from ratnabhandar.com.
3. We buyback only loose gem stones (Studded gems stone must be removed from the jewellery).
4. Gems stone must remain in the same condition as and when sold. Any scratches or damages would attract reduction in buyback percentage at the sole discretion of ratnabhandar.com.
5. Actual or net value will be calculated on value of gems stone excluding other additional charges such as VAT, payment gateway processing fee and certification charges etc. (Note: Payment gateway charges are not applied on cash on delivery)
6. Water borne and Organic gemstone like Pearl (Moti), red/white Coral (Moonga), Rudraksha etc. do not come under any kind of replacement and buyback policy.
7. In case of treated and glass filled gems, we are not responsible for any damage or scratches.
8. After packing in a duly signed tampered package supplied by us, carefully pack the tampered packing in a box like our packing or in packing’s in which you receive the gemstone as not seen from outside (view the video of packing method) and send it only through a reputed courier with insurance for the package and take the courier tracking number and share it with us. In-case of transit loss or damage, ratnabhandar.com is not liable.

10)   Once the return is confirmed at the call centre, ratnabhandar.com’s temper proof packaging pouch (which you get with the original packing at the time of purchase), has to be used for sealing the gemstone and signing on it with the product detail. The sealed pouch has to be packed in front of the courier agent.

11. Without any original document the claim will not be entertained.
12. Shipping charges under buy back & replacement policy shall be borne by the customer.
13. The refund policy is void if there are visible signs of broken or change.

14)   In case of exchange, the customer will have to pay the difference between the new product chosen    and the valuation of the old product as fixed by our experts.

15)   The company reserves the right to change the exchange amount of the product based on the quality inspection.

16)   In case the customer cannot produce the original certificate, the company will send the returned gemstone to the lab for recertification. The shipping & recertification cost shall be borne by the customer.

17. Return shipment and handling charges is at customer’s cost.
18. Once your returned item is received, our Quality Assurance department will review the returned item. Our inspection period is 15(fifteen) days for Buy Back or Replacement. By this time, our experts will verify and take necessary actions.
19. Return payment will take 7days (working) to process. Please note that the credit card company/ banks may take another week to reflect that in your account.
20. On “store” credit, gateway charges will not be deducted. Here “store” means the amount credited against a return of gemstone and has not be taken by customer and retain with us for future purchase by the customer when he decide to purchase. You will get the information of the amount “store” by SMS and mail.
21. The refund will be made by Cheque or through net transfer by Bank.
22. Please see “Terms & Condition” for more details.

Returns Policy

Cash return

We have a very clear and transparent 15(fifteen) days returns policy, starting with the day you have received the stone. If you don't like the stone, return it and we will refund your full payment by cheque or bank transfer. It is that simple! No exceptions. No discussions. No delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned in original unchanged, undamaged and including the complete packaging, documentation, certificates, free gifts, etc. Vat, lab charges are not refundable. In case of payments through Credit Card, the payment processing charges (5%) charged by HDFC Bank Payment Gateway are non-refundable. For payments through Paypal, No payment transaction fees are deducted. If you have any questions regarding payments, shipping or returns, feel free to email us at info@ratnabhandar.com your questions will be answered as early as possible.

Replacement & Store

Replacement & store applies to buyer who confirms as the gems stone received in satisfactory condition and if in future the buyer wants to return the stone for any reason anytime, it will be applicable for the amount above INR 3000(three thousand). As the shipment received by us, our inspection team will inspect the item carefully and take the final decision on acceptance of the gemstone and the percentage of amount refundable or adjustable. Our inspection period is 15(fifteen) days from the date of receiving the package. After that the amount refundable is paid by cheque or net transfer to the customer or stored in his account. “Store” means the amount credited against a return of gemstone and will not be taken by customer and retain with us for future purchase by the customer when he decide to purchase.

Note:-  Product once replaced cannot be sent for replacement again.

If you would like to return anything to us:

Please contact ratnabhandar.com Customer Service email info@ratnabhandar.com or call us at Mobile No. 7811814411. Our helpful and experienced team will help you deal with your return promptly.

Usage of Promo code by the Company

• ratnabhandar.com has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
• ratnabhandar.com can at any time ask the Member for the proof of having received the promo code.
• Promo codes can be used only on specific orders as deemed fit by ratnabhandar.com.
• Promo codes, at ratnabhandar.com’ discretion are applicable on certain items, on specific orders, or on specific dates and occasions.
• Promo codes cannot be clubbed with any other special offer running on the site.
• No replacement/returns on discounted products and promo code purchases.
• For offline payment mode the promo code will be accepted only within the date of expiry of the promo code.
• For a payment received after the expiry of the promo code the discount will not be applicable on that order.